EmerGent Review Meeting: successful project completion

The final review meeting of the European research project EmerGent (Emergency Management in Social Media Generation) took place on September 7th,2017 at the Dortmund Fire Brigade’s training centre. During the runtime of the project, the ten project partners have investigated the positive and negative influence of social media on emergency response. In addition to the presentation of significant research results, a live demonstration of the EmerGent IT system was held on the training grounds of the Dortmund Fire Brigade.

The project’s results have been published in a variety of scientific publications and reports and presented at numerous conferences. All public reports and publications can be found in the publications section of our website.

EmerGent achieved all its goals and milestones, including:

  • Assessment of the impact of social media in emergencies for emergency services (EMS) and citizens
  • Conduction of representative studies to assess the potentials of social media in emergencies for EMS and citizens as well as to evaluate their attitudes towards social media
  • Development of information mining methods to extract valuable information from social media data
  • Development and evaluation of a model for measuring and analysing information quality
  • Creation of a semantic data model for structuring information from social networks and linking it to emergency domain knowledge
  • Design and implementation of tools and methods for EMS and citizens to enable direct and indirect two-way communication, f.e. an application to report emergencies and supply information to authorities and an interface for EMS, providing tools for enhanced social media data visualisation, filtering and communication
  • Conduction of a dissemination and marketing campaign to engage users
  • Development of guidelines to increase the benefit of social media in emergencies for EMS and citizens

The project was coordinated by Prof. Dr.-Ing. Rainer Koch and Matthias Habdank, M. Sc., from the University of Paderborn. Besides the University of Paderborn, the following project partners were involved in the EmerGent project:


University of Paderborn

Oxford Computer Consultants

University of Siegen

Tavistock Institute of Human Relations

European Emergency Number Association

Stiftinga Vestlandsforsking

Intelligence for Environment and Security

Federation of the European Union Fire Officer Associations

City of Dortmund Fire Brigade

Centrum Naukowo-Badawcze Ochrony Przeciwpożarowj


D7.1 & D7.4 have been finalized

Deliverable 7.1 and Deliverable 7.4 have been finalized and published today. Find it in the Publications section of our website.

Deliverable 7.1 reports the dissemination activities carried out by the EmerGent consortium partners during the project. This includes scientific conferences and publications, articles as well as websites created during the project, social media presences and videos.
As planned (see T7.4) the project has resulted in a set of tools validated in field trials and a set of guidelines for the future adoption of social media in emergency procedures. The project’s exploitation plan described in Deliverable 7.4. aims to identify possible commercial paths for the tools and the best strategies for improving emergency management systems and crisis management procedures.

D2.4 & D6.4 have been finalized

Deliverable 2.4 and Deliverable 6.4 have been finalized and published today. Find it in the Publications section of our website.

Deliverable 2.4 presents evidence from a recent round of surveys exploring citizens’ and emergency service staff’s attitudes towards and use of social media in general and in emergencies based on online surveys conducted between November 2016 and June 2017. Also it explains the ‘multiple case study’ methodology of the previous case study rounds. Finally, it summarizes the main conclusions from all five rounds of case studies and the surveys.
In Deliverable 6.4, we present two iterations of evaluation of our concept, which has been implemented as a prototype for emergency services.

D7.8 has been finalized

Deliverable 7.8 has been finalized and published today. Find it in the Publications section of our website.

It describes the continuous monitoring of relevant laws regarding the usage of data, and provides a summary of our findings to date. It also gives information about measures that will be in place to prevent improper use or disclosure of the data, as well as ensuring forensic readiness of the EmerGent system.

D7.2 and D7.3 have been finalized

Another two deliverables have been completed by the EmerGent consortium and can be reviewed under the Publications section of our website.

Deliverable 7.2 describes dissemination and marketing campaigns in order to spark interest in EmerGent, the EmerGent Mobile App and EmerGent’s stakeholders.

Deliverable 7.3 summarises the findings and conclusions of EmerGent in the form of guidelines for end users for increasing the benefit of social media use during emergencies. It provides a list of recommendations for emergency services and citizens on how to make the most of social media use, explore and benefit from the opportunities offered and take the necessary steps to achieve a smooth and beneficial use of this medium.

D2.5 has been finalized

Deliverable 2.5 has been finalized and published today. Find it in the Publications section of our website.

It describes how end-users have been involved in EmerGent. Furthermore, it shows results on citizens’ perception of social media as well as the results on a study on the distribution and user of crisis apps..

D2.7, D4.5 and D6.3 have been finalized

Three new deliverables have been finished by the EmerGent consortium and can be reviewed under the Publications section of our website.

In Deliverable 2.7 you can find details and about EmerGents third workshop. Deliverable D4.5 is about Information Quality in social media before, during and after emergencies and Deliverable 6.3 contains the results of our second validation of the EmerGent IT-System.

D4.8 and D5.6 have been finalized

Two new deliverables have been finished by the EmerGent consortium.

D4.8 describes the implementation of the Processing and Analysis Subsystem (PAS) of EmerGent, which contains the data enrichment, information mining (IM) and information quality (IQ) components. This document expands on D4.6 by describing how the designs therein have been incorporated into a live system. It describes a processing pipeline based on association of components by a simple standard RESTful interface as well as a controller that coordinates the operation of the pipeline. The input of the system is a batch of messages collected from various social media channels. The output will have been filtered to improve relevance and augmented with useful information on the quality of information supplied. The system is intended to be used alongside a user interface component that presents the results of processing and allows the parameters of the processing pipeline to be altered.

D5.6 as a technical document provides an updated version of implementation and verification activities performed after D5.5 publication. The main components of the EmerGent IT system analysed in this document are the EmerGent Mobile APP (EMA) and ES interface (ESI), even if additional components such as the Dissemination Service (DS) and the Processing and Analysis Subsystem (PAS) are briefly described to explain how they interact with EMA and ESI.

The second Newsletter is now available

The second newsletter representing the latest findings from the EmerGent project is available.

If you your’e not already registered you can do this at


Emergent at the 13th International Conference on Web Based Communities and Social Media

At the 13th International Conference on Web Based Communities and Social Media the paper of the Emergent project “Design of an Ontology for the Use of Social Media in Emergency Management” was selected for the “Best Paper Award”.

Here a modular, semantic data model was developed to serve as a domain overlapping link for connecting information from social media with data relevant in emergency situations.