Christian Reuter, Marc-André Kaufhold, Thomas Spielhofer
User involvement is an important component in the development of effective software engineering system. Especially while designing software for safety-critical settings the involvement of end-users is crucial. Within the project, end-users, such as citizens and emergency services, have been involved a lot. This deliverable describes how end-users have been involved. Furthermore, we describe results on citizens’ perception of social media as well as the results on a study on the distribution and user of crisis apps.